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Changes to visitor policy and valet parking

Number of inpatient visitors reduced due to delta variant.

Young guy wearing face mask Photo: Getty Images

Updated August 10, 2021, to reflect reduction in the number of visitors permitted for inpatients.  Please note that this content is accurate as of the update date.

Mask policy

The health and safety of our patients, team members and visitors are critically important. At this time, regardless of vaccination status, face masks are still required in health care settings. This includes all VCU Health hospitals and clinics. Face masks must cover your nose and mouth.

Visitor policy

Our patient care philosophy depends greatly on engaging family and friends to be part of the healing process. Due to the delta variant, we have reduced the number of visitors permitted for inpatients.

Starting August 11, 2021, the following visitation restrictions are in place:

Adult inpatients at VCU Medical Center, including surgical patients, are allowed one visitor per day, 8 a.m. -- 8 p.m.

Pediatric inpatients at Children's Hospital of Richmond at VCU can have:

  • Two adult visitors at a time from 8 a.m. – 8 p.m.
  • Only one adult can spend the night in the room. Parents cannot split time in the room from 8 p.m. – 8 a.m.

Outpatient surgery:

  • Adult patients: One adult visitor permitted per patient.
  • Pediatric patients: Two accompanying adults permitted per patient.

Emergency Department:

  • Adult patient: One adult visitor permitted with patient once the patient is roomed.
  • Pediatric patient: Two adult visitors are permitted during the ED stay

Exceptions include:

  • Labor and Delivery and Mother and Infant units: One visitor for the duration of the admission. Doulas do not count as visitors. 
  • Patients diagnosed with COVID-19: We are constantly monitoring the COVID-19 pandemic and responding as necessary to reduce the risks of transmitting COVID-19, including modified visitation within VCU Health System hospitals and clinics.  At this time, in-person visitation is not permitted in all areas for patients diagnosed with COVID-19 or under investigation.
  • Patients who are at the end of life: The number of visitors is determined by the patients’ care team.

Outpatient clinics:

  • Adult patients may have one adult support person accompany them to their appointment.
  • Pediatric patients may have two adults, 18 years of age or older.

Additional precautions

  • Patients and visitors are still required to go through screening upon entering any VCU Health hospital or clinic

  • Visitors and patients are required to wear a mask at all times in any VCU Health hospital or clinic.

  • Everyone should take extra steps to ensure good handwashing and practice safe physical distancing whenever possible.

We know visitation restrictions have not been easy. The decision to change our visitation policy was based on the highly infectious nature of the delta variant.

We appreciate your help keeping your loved ones and community safe. Working together, we are confident that these measures will continue to help us get through the COVID-19 pandemic within our facilities while balancing the visitation needs of our patients.

Learn about our updates to clinical services and appointments. 

Traffic Alerts

Valet parking

  • Gateway valet opens at 5 a.m.
  • Ambulatory Care Center valet opens at 5:30 a.m.

Massey Cancer Center parking

Valet parking at North Hospital for VCU Massey Cancer Center outpatient care is open.

If you are arriving for an outpatient appointment, radiation or infusion treatments, please go to the North Hospital entrance at 1300 E. Marshall Street. From there, you may either valet park or self-park. Valet parking is free for outpatient cancer visits.

If you choose to self-park, you will be directed to the nearby VCU Medical Center Patient and Visitor Parking Deck at 529 N. 12th Street. Valet staff will be available in the deck to assist those with wheelchairs, if needed, and direct you from the parking garage to the entrance of North Hospital and your appointment.

Upon entry, all patients and visitors must undergo screening for COVID-19 and wear a face mask at all times. Face masks must cover both the nose and mouth.

For a variety of news and information on COVID-19 and how VCU Health is keeping patients safe, please visit our COVID-19 News Center

See All News See Vaccine News

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