Helping you live your best life

Skip main navigation

What can we help you find?

Related Search Terms

Related Search Results

Group Created with Sketch.

Need help

Patient & Visitor Information

Because the spread of COVID-19 is at a low community level in Mecklenburg County, VCU Health Community Memorial Hospital has returned to pre-COVID visiting policies and demasked on Monday, April 10, at 8:00 a.m. Masks are no longer required in CMH facilities, except in oncology and extended care facilities.

Cases of severe COVID-19 are unlikely for most people because of widespread vaccine availability and less severe variants, although immunosuppressed patients remain at high risk for severe disease.

The health and safety of all patients and staff will continue to be of the utmost importance. When conditions change, CMH may go back to stricter visitation and masking protocols. As recommended by healthcare professionals, the best defense against COVID-19 is to get vaccinated and fully boosted. 

General visitation rules

•     Generally, visiting hours are from 8:00 a.m. to 8:00 p.m.
•     Masks are optional unless required for patients on isolation.
•     There are no restrictions on the age of visitors; however, children under 12 years of age must be accompanied by an adult while in any area of the hospital, including waiting areas. Siblings of newborns may visit at designated times.
•     Visitors to the Garland Birthing Center are limited to 3 at a time (1 overnight guest allowed, but must be over the age of 18).
•     Visitors will provide identification and receive a badge at the information desk in the front lobby.
•     The nursing staff may limit visitors and/or the number of visitors if the patient’s condition warrants.
•     Visitors should check with nursing staff before entering rooms with signs indicating restrictions, such as special precautions and/or isolation.
•     Visitors are requested to eat in the cafeteria except under special circumstances.
•     Visitors who are ill with colds, flu or other potentially contagious illnesses are requested not to visit.
•     Patients are not to visit other nursing units without nursing staff approval in special circumstances.
•     To reach a patient, please dial (434) 584-****, followed by the four digits of the patient's room number. 

Emergency, C.A.R.E. Building and outpatient visitors

•     Patients in the emergency room are limited to 2 visitors.
•     Patients having outpatient surgery are limited to 2 visitors.
•     C.A.R.E. Building and clinics (except oncology) have no restrictions.

Oncology appointments

•     Immunosuppressed patients remain at high risk for severe disease, so masking is still required in oncology inpatient and outpatient areas.
•     Oncology patients may be accompanied by 1 adult (18 or older) companion at a time.

The Hundley Center

According to Centers for Medicare and Medicaid Services, visitors are now allowed at any time but must continue to follow health care infection control procedures, which include screening upon entry, social distancing of six feet and wearing a mask. For after-hours visitation, between 5:30 p.m. and 8:00 a.m., please call 434-584-4100 or 434-584-4200 to meet a staff member for entry and screening.

Our commitment to a drug-free campus: What to know ahead of your next appointment

We believe it is in the best interest of our patients, visitors and the community to remain a smoke-free, firearm-free and drug-free campus.

While it is now legal in Virginia for people 21 and older to have small amounts of marijuana for personal use, marijuana remains an illegal substance under federal law.

Since our health system follows federal guidelines pertaining to marijuana, many of our VCU Health policies remain the same.

What this means for patients and visitors:

  • We do not allow the possession or consumption of any amount of marijuana in any VCU Health-owned, operated or leased facility or on our campuses.
  • Please do not bring any amount of marijuana to an appointment or when visiting a loved one.
  • We will ask any patient or visitor found to be in possession of any amount of marijuana or using marijuana while on our premises to remove the substance from our facility and campus setting right away or it will be confiscated and held securely for thirty days before being destroyed.
  • Consuming marijuana in public or offering it to people in public, as a gift or otherwise, is illegal under the law.

Nurse Daisy Award® Nomination

We are a proud partner with The Daisy Foundation and honor our nurses with The DAISY® Award for Extraordinary Nurses. Honorees are nominated by patients who show gratitude for the compassionate care nurses provide each and every day.

Nominate a nurse for The Daisy Award®